IT Support Technician

Job Description

ACCOUNTABILITIES:

The Support Technician will:

• Participate and contribute to large-scale projects with occasional supervisory responsibilities as required;
• Conducting the setup and maintenance of the Company networking infrastructure, including but not limited to networks, wifi access points, firewalls/anti-virus, office equipment, Microsoft servers, UPSs and switches;
• Carry out routine networking and routing as required;
• Carry out cabling for IT and telephone systems jobs;
• Liaise with external suppliers on maintenance, managing issues through to resolution;
• Provide proactive first-line support for staff with timely assistance for all support enquiries;
• Support the IT Senior Technician & Manager in disaster recovery or system down situations;
• Conduct the backup schedule and restore any data as required;
• Set up new users and process leavers in accordance with agreed IT procedures;
• Carry out other reasonable work-related requests as directed by the Line Manager.

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:

• Previous IT experience in an IT service delivery team or MSP required.
• Relevant IT qualifications such as CompTIA A+ or equivalent and Microsoft certifications are essential.

• Vendor certifications in M365, EntraID, WatchGuard, Veeam, StorageCraft and Mimecast would be an advantage.

• Team Working and Communication
• Exceptional interpersonal skills with experience in interaction at all levels, including clients, senior management.
• Strong communication skills to effectively work within teams and conduct project work

• Attention to Detail
• Excellent analytical and problem-solving skills to achieve prompt resolution
• Excellent task and time-management
• Efficiency and organisation in all responsibilities.

• Flexibility/Resilience
• Dealing effectively with day-to-day responsibilities, often under time pressure.
• Adaptability in the face of changing situations & priorities
• Ability to continually learn new applications and technologies
• Demonstrable aptitude for effective troubleshooting and problem-management
• Integrity and Commitment
• Ability to demonstrate a high level of integrity and work ethic
• A can-do attitude with a keen willingness to learn and develop
• A commitment to excellent customer service