Full Time
Abu Dhabi
Posted 3 weeks ago

About the job Business Relationship Manager

  • Manages business senior stakeholder relationship, short term and medium-term demand needs and expectations
  • Identification, analysis, management, monitoring and improvement of stakeholder relationships
  • Manages Service Levels Agreements with business
  • Manages & follows Incidents related to Digital Services in coordination with DIT support teams
  • Manages & Coordinates Requirements and follow-up meetings with Business
  • Monitors and manages Service Readiness and Change Management in conjunction with Business
  • Understands Business context and how their requirements and expectations can be met with DIT enablement
  • Coordinates with DIT Sector Executive Director and Sector Heads the execution of commitments
  • Acts as focal point (SPOC) between DIT Sector and Business
  • Manages DIT Sevice KPIs with stakeholders
  • Key objectives are to improve relationship between Business and Digital Technology as enabler, in order to achieve GPSSA over arching goals
  • Manage and assure Quality of Service delivery from DIT Sector as expected
  • Ensuring conflicting stakeholder requirements are mediated appropriately
  • Handle stakeholders complaints and escalations well through a sympathetic process

Technical Skills 

  • Experience in Digital Transformation, understands the standard technology components and capabilities (Portals, integration, Core engine).
  • Knowledge in how Digital services are design, develop and deployed (in a standard fashion with modern technologies).
  • Knowledge in Pension, Financial Services, Insurance will be ap



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Job Features

Salary

AED 25,000 - 27,000

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