Customer Service Representative

Job Description

Responsibilities:

• Client Communication: Respond to inquiries, provide property details, and manage follow-ups.
• Transaction Support: Facilitate offers, contracts, and coordination with other parties, ensuring paperwork is accurate.
• Customer Relationship Management: Build positive client relationships and address needs and concerns.
• Issue Resolution: Resolve client complaints and escalate issues if needed.
• Administrative Tasks: Manage client files, prepare documentation, and process reports.
• Compliance and Regulation: Ensure adherence to real estate laws and company policies.
• Team Collaboration: Work with agents and team members to ensure smooth transactions.
• Feedback Collection: Gather client feedback for service improvement.